325-603-0955 info@10-9design.com

Ten:Nine Design is proud to offer Contract Screen Printing services to clients that are in the resale and product distribution industry. Our competitive pricing structure and fast turn-around make Ten:Nine Design an excellent choice for your Contract Screen Printing needs. Some of our Contract Screen Printing clients include Hardin Simmons University, Abilene Christian University, Hendricks Medical Center, and Fan Spirit Gear just to name a few. The information below will help you determine whether you qualify for Contract Screen Printing services and how to get started. Please don’t hesitate to contact us with any questions that you may have.

To qualify for Contract Screen Printing Services the following criteria must be met:

  • Business License or DBA
  • State Resale Certificate
  • $10,000 in Total Annual Sales with 10:9 Design LLC (Average $833.00/month)*

*New contract screen printing accounts will be monitored monthly for the first year. If an account has not met 1 month sales requirements ($833.00) within the first 3 months client could be moved to retail pricing.

2018 General Policies & Operating Procedures 

PLACING ORDERS

  • 2018 Update: To streamline and organize our processes, 10:9 Design LLC is requesting that all orders be placed on a unified Purchase Order, Electronic Purchase Order or through the contract website.
  • Purchase orders need to be complete and accurate per provided price sheets or prior quoted information. Incorrect pricing will be adjusted at invoicing. We are always available to help with any information that you need to fill out the Purchase Order.
  • Items not listed on our website will be quoted prior to order. This information can be used to complete final purchase order.
  • 2018 Update: All orders received by 12:00 pm will be invoiced & scheduled for production the same day (business days only). However, production day 1 will start the following business day. The only exceptions to this policy are orders that have multiple designs or Purchase Orders.
  • 2018 Update: Orders will not be accepted or scheduled for production until all details are submitted. This includes garment color, sizes, artwork, shipping addresses etc.
  • Delays in production or delivery due to inaccurate or missing information will not be the fault of 10:9 Design LLC.
  • 2018 Update: Orders placed on contract109.com that need a White under-base will see a price adjustment made on final invoice per print location. Remember that printing on dark garments requires White as a print color. If artwork does not have White as a color, then it still must be printed to base all other colors. This added color will be billed at invoicing.

PRODUCTION, DELIVERY & TRANSIT TIMES

  • Standard Production: 6-8 business days
  • Rush Production: 4-5 business days with a 15% upcharge (minimum of $50.00)
  • Super Rush Production: 2-3 business days with a 25% upcharge (minimum of $100.00)
  • Promotional Products: Timelines are based on manufacturer lead times. 10:9 Design LLC does not control nor; can we adjust these turn-times.
  • Embroidery timelines: 2 full weeks. No Rush services available.
  • 2018 Update: Due to an increase in insurance requirements, local delivery of contract orders is available for a $10.00 fee. Pick up is always free.
  • 2018 Update: Order Process
    • Step 1 – Sales Department: Order received through website or by Purchase Order:
      • Order will be processed and scheduled for production based on in-hands date or production timeline.
      • The following business day marks day 1 for production purposes.
      • If there is a firm in-hands date it must be stated at order submission. Should there be an issue meeting your deadline we will contact you immediately.
      • Orders without a stated in-hands date will be printed within regular standard production timelines.
      • Once a Purchase Order is submitted no changes can be made.
    • Step 2 – Sales Department: Invoicing.
      • Invoicing generally occurs the same day.
      • Invoices will be sent once artwork has been added for final approval.
    • Step 3 – Art Department: Proofing.
      • The art department will use your provided artwork to generate proofs.
      • Please allow 24 hours for Rush orders and up to 3 business days on standard production orders.
    • Step 4 – Client Approval.
      • No order will move into production without final approval.
      • Please make sure you are checking your email regularly for approval emails.
      • Do not approve orders until your invoice is correct and artwork has been added. This single approval is final, and your order will be printed exactly as it is on the invoice.
    • Step 5 – Screen Department.
      • Artwork is prepped for screen and staged for production.
    • Step 6 – Production Department.
      • You will receive an email once your order is complete and ready to pick up or ship.
      • All orders will be available for pick up or shipping after 5:00 pm on the day they are due.
      • Orders will not be available before 5:00 pm unless you have received an order complete email.
      • If an order is due early in the day, then the in-hands date must be set the day before. Please watch this for Rush situations!
      • All local deliveries will be made after production is complete. We do not offer mid-day deliveries.
    • 2018 Update: Any changes in an order after submission will result in order cancellation. Cancelled orders will need to be resubmitted with correct information and an adjusted completion date.
    • Rush services and Expedited shipping services are available on most orders but must be determined before an order is placed. Rush orders are taken only when production capabilities permit.
    • Once an order is placed and a production date set, an order cannot be upgraded to rush status.
    • Transit times posted by carriers are estimates only. 10:9 Design LLC will not be held liable for shipments that arrive outside of posted delivery dates for any reason. This includes but is not limited to: accidents, weather delays or unforeseen acts of God. 10:9 Design LLC makes a guarantee on production timelines only. Once an order has left our shop we are not responsible for final delivery.
    • 10:9 Design LLC and all vendors will ship blind when possible upon request.

ARTWORK POLICIES

  • All artwork and artwork descriptions must be submitted at time of order. Delays in receiving artwork or changes in artwork will result in a delay in processing and printing.
  • Please allow up to 3 business days for artwork proofing on standard production orders.
  • Rush orders can expect proofs within 24 hours of order submission.
  • All artwork must be submitted at 300 ppi at exact print size. (Please see separate artwork requirements documentation)
  • 2018 Update: All artwork must be 100% print ready. Artwork will be proofed and printed exactly as it is submitted. Any artwork issues that are not caught during proofing will be the sole responsibility of the client.
  • Any artwork adjustments will incur a minimum $25.00 artwork fee.
  • All artwork must be submitted at 300ppi and at exact print measurements. 10:9 Design LLC will not be responsible for low resolution artwork or artwork that is sized incorrectly.
  • All print sizes are standardized for print locations. (Please see separate artwork requirements documentation). Any artwork that is sized outside of these standardizations must be noted on the purchase order or in the notes section of your order on the website. Without sizing specifications, we will size artwork to standard print sizes.
  • 2018 Update: 10:9 Design LLC does not print copyrighted artwork of any kind. All artwork submitted to 10:9 Design LLC must be the property of the client. Any artwork deemed to be copyrighted after submission will be immediately rejected and the client’s account put under review or revoked. Should any legal action occur post order completion regarding copyrighted artwork client acknowledges that full responsibility rests on them. 10:9 Design LLC will not be held responsible for artwork usage that is presented as clients own.
  • 2018 Update: A signed statement of release on all artwork will be required to be on file from all contract clients starting January 15, 2018. We will email this form to all existing and new contract clients.

QUALITY CONTROL – WARRANTY/PRINT DEFECTS/GARMENT DEFECTS

  • 10:9 Design LLC employs a 7-step Quality Control process to guard against quantity errors, garment defects and artwork misprints. All standard production orders produced by 10:9 Design LLC go through the same Quality Control process. That process is as follows:
    • Order entry/approval: Order count
    • Vendor order: Order count
    • Receiving: Order count/garment inspection
    • Pre-press: Order count/garment inspection/artwork correctness
    • On Press: Garment inspection/artwork quality
    • Stacking: Garment inspection/artwork quality
    • Fulfillment: Order count/garment inspection/artwork quality
  • This process does not guarantee that every flaw will be accounted for. In the rare instance that an issue is overlooked the following policies will go into effect.
    • All local orders must be inspected with defects reported within 3 business days.
    • All shipped orders must be inspected with defects reported within 7 business days. 
  • 10:9 Design LLC provides garments
    • 10:9 Design LLC will warranty defective garments and prints with a comparable replacement or refund if the defect is reported within the required time.
    • It is our goal to deliver orders with 100% accuracy. Reprints are our first choice when there is an issue. However, we do operate at a 2-3% spoilage rate. Overly complicated artwork or artwork that has multiple colors at multiple locations may not be reprinted. A Refund vs. reprint will be determined by current workload, garment availability and complexity of artwork and is at the sole discretion of 10:9 Design LLC.
    • All items in question must be returned to 10:9 Design LLC for quality control purposes before any action will be taken.
  • Client drop-ships garments 
    • On orders where the client provides garments, 10:9 Design LLC is not responsible for garment defects. Client should account for a 2-3% spoilage rate (at minimum) per order to allow for garment defects.
    • Any misprints that are outside of this spoilage rate will be covered by 10:9 Design LLC in the form of a refund or reprint. If client choses a reprint, then garment must be provided. 10:9 Design LLC will not pay to replace garments that we do not supply.
    • Client provided orders are printed as they come out of the box. All shirts provided will be printed and shipped. Any defects that we catch will be left out of the order. This means that most orders will arrive with extra printed items. You will not be charged for these prints.
    • Rush and Super Rush orders are 100% deadline driven. This means that when issues arise we do not always have time to deal with them like we would on standard orders. When time permits we will handle garment defects and misprints with the same quality control process as standard orders. However, due to the nature of rush orders with truncated timelines we cannot always safeguard against every possible issue that may arise. Any issues with rush orders will be dealt with on a per order basis.
    • 2018 Update: Foil Printing: Foil printing is a much more tedious process with greater chance of error. For this reason, there is a 4-5% spoilage rate on client provided garments.

COLORS COLORS COLORS

  • Colors on digital proofs are for representational purposes only. Computer monitors display colors differently. Because of this, 10:9 Design LLC will not be held responsible for color discrepancies between finished print colors and on-screen colors.
  • Garment colors can vary greatly across styles and brands. 10:9 Design LLC cannot guarantee exact garment color matches for different styles or brands.
  • Certain brands, such as Comfort Colors, may see a wide variance in colors even in the same order. This is due to the garment dye process and should be considered completely normal. 10:9 Design LLC will not warranty against color discrepancies in these styles of garments.
  • Colors from different decorating methods will most likely have shade variations. ie. Screen printing ink and vinyl colors are produced by different manufacturers and do not match exactly. We do our best to match as closely as possible but certain color characteristics, especially in primary colors, do not tint well for achieving different shades.
  • Screen Printing Ink Colors
    • 2018 Update: 10:9 Design LLC stocks over 45 standard and specialty ink colors. These colors are considered shelf colors and do not incur mixing fees. Specialty colors that are not within this color palette will be charged a $15.00/color custom mix fee.
    • Colors, whether custom or shelf, must be specified at order submission.
    • Colors are listed on the Purchase Order and in the design studio on the website.
    • Failing to choose a color in the design studio, leaving a color blank in the design studio or entering a custom color code on a purchase order will incur custom ink mixing fees per color.
    • Custom ink mixing fees will be added at invoicing.
    • Color cards for ink colors are provided free of charge upon request.
  • Embroidery Thread Colors
    • All embroidery orders must be accompanied by a Madeira or Isacord thread color code.
    • Due to the high number of color options with slight shade variations, no color “Names” will be accepted.
    • Thread color guides can be purchased online or through 10:9 Design LLC for $25.00 each.
  • Foil Colors
    • Foil orders will be printed as placed on the Purchase Order regardless of perceived foil color.
    • Foil books can be ordered with a 3-4-week lead time for $35.00.
    • Custom foil colors will be ordered as needed but require additional transit time.
  • Promotional Items
    • Artwork colors for promotional items must be accompanied by a Pantone Code.
  • Artwork should be sized to the following standardized print specifications
    • Screen Printing
      • Full Front or Full Back Prints: 12″ W x 12″ T (Standard print size)
      • Hoodie: 12” W x 10” T
      • Left/Right Chest Print: 4″ x 4″
      • On Pocket: 2.75″ x 2.75″ (Maximum 4 Colors)
      • Sleeve (Short): 3.5″ x 3.5″
      • Sleeve (Long): 3″ x 16″ (Maximum 2 Colors)
      • Leg Print: 4″ x 16″
      • Standard Bags: 6.” W x 6” T
    • Embroidery
      • Full Hat Crown: 4” W x 2” T
      • Left Crown: 2” W x 2” T
      • Polo: 3.5” W x 3.5” T
      • Hat Back: 1” W x 1” T
  • Artwork should be a minimum of 300 dpi CMYK
    • Purchase Order File Types:
      • Photoshop (CS3)
      • Illustrator (CS3)
      • Corel Draw X5
      • PDF
      • JPG, JPEG, PNG, TIFF
    • Website File Types:
      • 300 dpi CMYK PNG file
      • Image must be on a transparent background
  • Proofs from Print Ready Artwork are free.
  • Changes made to supplied artwork will incur an artwork fee.
  • Custom designs will incur an artwork fee depending on number of colors and complexity of the design.
Print-Ready is a term used to describe a file that has all the specifications necessary to produce high-resolution printed output, without requiring any additional alteration or intervention. In other words, a commercial printer can use the file “as submitted” to successfully create the desired print materials. Common factors that prevent a layout file from being Print-Ready include… a) Document sized improperly. b) Colors set to RGB instead of CMYK. c) Spot colors not properly defined. d) Not allowing ample margins (putting information or borders closer than 1/4” from any trimmed edge). e) Resolution not high enough (should be minimum 300 dpi at 100% size). f) Bleeds not set up correctly (artwork should extend at least 1/8” past crop marks). g) Crop marks missing or incorrectly placed. h) Missing fonts or images. i) Poor contrast between text and background. j) Spelling and grammar errors. The File Type is also Important… The type of file you submit is also an important factor in determining whether a commercial printer can successfully print your layout. For example, high-resolution Adobe PDF files are universally accepted (and preferred) by commercial printers. Layout files created with other Adobe products  – such as InDesign, Illustrator or PhotoShop – also have widespread acceptance, as do QuarkXpress files. EPS and TIF files are also usually good formats for commercial printing. Conversely, files created with Microsoft programs – such as Word, Publisher or PowerPoint – often require some intervention and conversion to make them Print-Ready. The same holds true for many other popular software programs, especially “non-professional” versions of desktop publishing packages. The file may output to your desktop printer just fine, but these types of software are rarely well-suited for output on a commercial printing press. When in doubt, give us a call at 800-603-9150 and we will help cover any requirements that may not be clear.